ToolEleven

Refund Policy

Last updated: August 2026

This policy covers the ToolEleven AI Consultant and Agency monthly subscriptions, billed and processed by Paddle.com, our Merchant of Record.

Cancel anytime

You can cancel your subscription at any time from your account. Cancelling stops future billing — you keep access to your paid plan's features through the end of the billing period you already paid for, then your account reverts to the Free plan (your saved reports and workspace remain, but re-analysis, unlimited chat, competitor tracking, and fixes generation beyond the Free tier's limits stop).

Our standard policy: no partial-period refunds

Because the free report already lets you fully evaluate ToolEleven before paying anything, we don't offer refunds for the unused portion of a billing period when you cancel partway through a month. You're welcome to use everything you paid for right up until your current period ends.

Exceptions where we will issue a refund

Accidental duplicate charge — if you were billed twice for the same period due to a processing error.
Service failure on our end — if a significant part of your paid plan (e.g. chat, re-analysis, fixes generation) was broken or unavailable for a meaningful portion of a billing period due to an issue on ToolEleven's side.
Where required by law — some jurisdictions (including parts of the EU and UK) grant consumers statutory withdrawal or refund rights for digital subscriptions. Where applicable law requires a refund we don't otherwise offer under this policy, we'll honor that law.

How to request a refund

Contact us through the support link in your Paddle receipt email, or through tooleleven.com's contact page, within 14 days of the charge in question. Include your account email and the reason for the request. We aim to respond within 3 business days.

Failed or disputed payments

If a payment fails, Paddle will retry automatically per their standard billing rules before we suspend paid access. If you believe a charge was made in error, please contact us before filing a chargeback with your bank — chargebacks take longer to resolve and may result in account suspension while under dispute.