This policy explains what data ToolEleven collects, why, and who we share it with. It covers the free reports, paid AI Consultant/Agency subscriptions, and the workspace/account features.
| Data | When | Why |
|---|---|---|
| URL or YouTube channel you submit for analysis | Every report generation | To run the analysis itself |
| Publicly available website content / YouTube channel data (titles, descriptions, thumbnails, public stats) | Every report generation | Input to the AI analysis |
| A random owner token (browser-stored, not personally identifying on its own) | First report you generate | Lets you return to a report you generated before creating an account |
| Email address, hashed password | Account signup | Authentication and account access |
| Project goal text you enter (optional) | After subscribing, if you choose to set one | Personalizes AI recommendations to your stated goal |
| Chat messages with the AI Consultant | If you use chat (paid plans) | To generate a response; recent history is used as context for follow-up questions |
| Billing name, email, and payment details | Subscribing to a paid plan | Processed entirely by Paddle — we never see or store your card details |
ToolEleven's report analysis, chat, and fixes generation are powered by Anthropic's Claude models. The data you submit for analysis (site/channel content) and, for paid users, your chat messages are sent to Anthropic's API to generate responses. Anthropic acts as a data processor for this purpose — see Anthropic's privacy policy.
For YouTube channel analysis, we retrieve publicly available channel and video data through YouTube's Data API. This is limited to data YouTube already makes public (titles, descriptions, thumbnails, public statistics) — we do not access private YouTube account data or require you to connect your own YouTube account.
Paddle.com is our Merchant of Record for all paid subscriptions. Paddle collects and processes your billing information directly — we receive confirmation of your subscription status but never your full payment details. See Paddle's privacy policy.
For Website Doctor reports, we use ApiFlash to capture a screenshot of the analyzed page, and Google's PageSpeed Insights API for real performance data. Both operate only on the public URL you submit.
Reports are stored to power your workspace, score history, and re-analysis comparisons. You can request deletion of your account and associated data at any time by contacting us. Free/anonymous reports (no account) may be periodically removed after an extended period of inactivity.
Depending on your location, you may have rights to access, correct, export, or delete your personal data, and to object to certain processing. Contact us through tooleleven.com to exercise these rights.
We use a local browser identifier (owner token) to let you access reports you generated before creating an account, and standard session cookies for logged-in accounts. We don't use third-party advertising trackers.
We'll update this page as the product evolves and note the "last updated" date above. Material changes will be communicated to active subscribers.
Questions about this policy: reach us through the contact page on tooleleven.com.